• Executed and monitored the installation, commissioning, and troubleshooting of products and equipment, ensuring smooth operations and customer satisfaction
• Conducted product demonstrations to clients and actively participated in techno-commercial meetings, effectively showcasing the features and benefits of the products
• Generated inquiries by proactively engaging with potential customers and identifying their needs
• Managed pricing and negotiation processes, effectively balancing profitability and customer satisfaction
• Prepared and presented comprehensive offers, diligently followed up to address any customer concerns and secure sales opportunities
• Provided technical and non-technical support to customers and internal staff, addressed their inquiries and concerns promptly and effectively
• Conducted training sessions for customer-maintained staff, equipped them with the necessary technical knowledge and information
• Evaluated and resolved problems promptly, ensured timely resolution and minimized disruptions for customers
• Maintained an in-depth understanding of customer requirements and industry trends, enabled proactive support and personalized service
• Collaborated with internal teams to identify opportunities for product improvements and provided valuable feedback based on customer interactions
• Maintained regular communication with customers, provided updates on new products, services, and solutions
• Assisted in evaluating customer feedback, market trends, and competitive offerings to contribute to the development of effective sales strategies

Highlights:

• Successfully completed the commissioning of all packing plant equipment within the specified timeframe at Nagarjuna Cement Ltd., Nalgonda (AP), earned appreciation from the client as documented in the minutes of the meeting; additionally, secured an order for all equipment spare parts for both their existing and new plant
• Secured a significant order worth INR 1 crore for spare parts and equipment from M/s Shree Cement Ltd.
• Conducted equipment demonstrations for esteemed clients such as Ambuja Cement, Adhunik Cement, Dalmia Cement, Madras Cement, effectively showcasing the features and functionality of the equipment